What is your personal information?
Your personal information is information about you which can identify you. In the course of your use of this website, you may provide information such as your name, address and email address should you choose to purchase goods, sign up for a newsletter or the like. You will also be prompted to create a password for your account should you choose to shop with us, although you may checkout as a guest if you don't wish to create an account.
Your financial information
The Creative Flock offers multiple secure payment gateways to our clients, as means of paying for our products and services. We personally do not store, and are not able to view, your full credit card details. When purchasing through our online store, Eway is the means of Payment. Should we invoice you for products or services, we offer PayPal PayFlow Pro and Stripe. For further information on each payment gateways data collection and storage processes, please view their individual Privacy Policies as linked below:
Disclosure of your personal information
We sincerely value your privacy and as such, will not at any time share, sell or rent any of the information you have provided with any third party unless instructed to so do by law.
Use of your personal information
All personal information you provide to The Creative Flock will be used only for the purpose you provided it. For example, if you provide your email address because you send us a query via email, we will use your email address to send you a reply to answer your query. Generally, we will use the information you give us in order to provide services to you, send products to you that you have ordered, communicate with you and comply with legal obligations.
Management of personal information on our website
You are able to browse The Creative Flock website anonymously. The Creative Flock website does not collect personal information when you only browse the website.
Should you choose to contact us via submitting a contact form on the website or by placing an order, this information will be transferred to us via email. This information may include your name, email address, phone number, physical address and any other information you choose to share in the comments areas.
The Creative Flock website has been tested to an advanced level of site security and undergoes frequent updates relating to security advancements. However, there are inherent risks in transmitting information across the internet, including the risk that information sent to or from a website may be intercepted, corrupted or changed by third parties. If you have any security concerns, or if you wish to provide personal information or place an order by other means, such as by post, you may contact the Creative Flock HERE.
External Links and Social Media
Cookies and Tracking
Our website uses Google services which monitor site traffic. These services transmit website traffic data to Google servers in the United States. These services do not identify individual users or associate your IP address with any other data held by Google. We use reports provided by these Google services to help us understand website traffic and webpage usage.
Your access to your personal information
If you would like to update your personal information, please contact The Creative Flock HERE for it to be completed for you.
If you would like a copy of the personal information we have relating to you, please contact The Creative Flock HERE
If you feel The Creative Flock has breached our privacy obligations, please contact The Creative Flock HERE. We take privacy-related complaints very seriously and consider all complaints carefully as part of our commitment to being open, honest and fair in dealing with your concerns.
If you feel your complaint has not been satisfactorily addressed in the first instance, or that it is taking too long to resolve, you may contact:
The Office of the Australian Information Commissioner